We'll handle it for you.

We'll handle it for you.

What We Do

BrightKey holds the formula for your success. When it comes to outsourced services and support, you need a partner that listens, understands, and draws on experience gained from hundreds of similar projects. You get proven solutions through customer services, warehousing & fulfillment, mailroom management, records management, research & analysis, and printing & mailing. In addition, we deliver a full suite of on-site and off-site government services.

Our Customer Services

BrightKey realizes that your members, donors, customers, and prospects are critical to your success. Every aspect of our complete Customer Services solution — from contact center to database management — supports our commitment to treat your constituents with the care and attention they deserve.

From single services to TurnKey…
We design your customized solution to address what you need now — with room to grow as your requirements change.

Warehousing & Fulfillment

Expert warehousing & fulfillment forms the foundation of our services. Whether it’s packing up a single product, shipping a palette to a bookstore, or handling a complex kitting project, we understand the importance of every product and every shipment. Our capabilities extend to high-volume bulk distribution. And our proprietary inventory management system keeps it all running smoothly.

From storage to efficient shipping…
BrightKey makes sure that when your shipment arrives, it’s the finishing touch to a great customer experience.

Mailroom Management

BrightKey brings its super powers to handle mail screening, onsite support, and mail digitization. Our team goes to heroic lengths to do the heavy lifting for you. Whether working on your site or virtually, we will combine the services that increase the safety, efficiency, and effectiveness of your employees.

Put our power on your team…
BrightKey helps you stay focused on your mission-critical functions.

Records Management

COPY IN PROCESS
COPY IN PROCESS
COPY IN PROCESS
COPY IN PROCESS
COPY IN PROCESS
COPY IN PROCESS
COPY IN PROCESS
COPY IN PROCESS
COPY IN PROCESS

Research & Analysis

Want to know how you’re doing? How it went? What to improve? BrightKey has two research services that start with your questions and goals to build a program that delivers real-world analysis and pragmatic solutions. Both services are dynamic, designed to move you forward from day one.

Research that achieves results…
BrightKey’s customized research delivers realistic recommendations and a team available to help you with implementation.

Printing & Mailing

Speed and precision count when it comes to custom mailings and print-on-demand. Our onsite digital printing facilities mean that short-run books and collateral come off the press and move in minutes to our warehouse and distribution center.

One-stop service from print to customer…
BrightKey understands the need for speed and customization … and the importance of getting it right the first time.

Government Services

BrightKey handles major government contracts, with nationwide support services both onsite and offsite. Decades of experience lead to workflow analyses that free up budget by reducing labor associated with our support. Through automation technology, we’ve shortened time-in-process and improved productivity.

Serving federal, state, and local agencies
We have Top Secret Facility clearance and hold a MAS Category 561499M GSA contract for Mailroom Administrative Support Services and Mail Screening & Inspection Services. Here’s a list of our NAICS codes.

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BrightKey     |     60 West Street, Third Floor     |     Annapolis, MD 21401     |     301-604-3305

©2022 BrightKey, Inc. BrightKey is a registered trademark of BrightKey, Inc. All Rights Reserved

Call Center

From a friendly hello to accurate, secure data entry and timely follow-up, BrightKey’s customized call center services include professional handling of inbound and outbound calls, email, mail, and webchat.

BrightKey works with each client to understand its products and services, and provides in-depth training to the contact center team. We reflect your values and match the personality of your customers. Services can be scaled for peak processing and special projects.

Realize the value of BrightKey’s front-line support!

Find out more

Full menu of integrated services:

  • 125+ seat call center
  • Product & service inquiries
  • Subscription management
  • Payments and reporting
  • Database updates
  • Help desk & tech support
  • Accounts receivable & collections

Order Processing

Courteous and efficient handling of member and customer transactions requires a strong working knowledge of product and member features and benefits, as well as expertise in each client’s order processing system and procedures.

Ongoing training leads to great service, with our team reinforcing benefits, pointing out features, and upselling as requested. We skillfully answer questions and know when to refer the caller to a client subject matter expert.

More than order takers, we’re part of your team!

Find out more

Full menu of integrated services:

  • Membership and subscriptions
  • Webinars and event registration
  • Publications and merchandise
  • All major AMS and CRM software
  • Adherence to data capture rules
  • Fast turnaround — 12 to 24 hours
  • PCI and GDPR compliance

Telemarketing

Strategic Outreach℠ delivers stellar results on outbound calling campaigns. Our innovative spin on telemarketing puts each call into a marketing and customer care context. BrightKey recognizes the value every customer and creates a conversation not a sales call. Our business-savvy approach provides feedback that increases retention and satisfaction.             

We tailor each script to your benefits and goals, based on lessons learned from hundreds of campaigns. We handle single campaigns and yearlong retention.

Making calls that end with a customer “thank you!”

Find out more

Full menu of integrated services:

  • Customer welcome calls
  • Renewal, lapsed, and winback calls
  • Customer satisfaction surveys
  • Event registration and reminders
  • Marketing campaign follow-up
  • Database development and updates
  • Lead warming and BDR support

DATA INTEGRITY

Your database is your gold, and we put together a focused team of experts to customize your campaign. The resulting plan reflects your target response rate, schedule, and list segments.

Incorporating email, phone, and mail, the campaign uses multiple contact methods to maximize response —with ongoing analysis and finetuning recommendations. Personalized links display and capture data in a centralized location for easy tracking, reporting, and importing to your AMS or CRM.

A goals-based path to database excellence!

Find out more

Complete data capture options:

  • Verifying contact information
  • Adding missing demographic data
  • Gauging special interests
  • Consolidating duplicate files
  • Researching hard bounces
  • Clarifying email preferences
  • Adding organization contacts

EVENT SUPPORT

Leverage your TurnKey team’s knowledge and logistics expertise with support for in-person and virtual conferences. Your dedicated team speaks to your customers and members every day and has access to event best practices from more than 140 associations.

With conference logistics and onsite support, we free your staff to network and focus on the event itself. And, the direct contact with your members, staff, and attendees will pay off in even better customer service.

We handle the details…you focus on the event!

Find out more

Pre-event prep to post-event wrap:

  • Registrations and inquiries
  • Assembling registration packets
  • Shipping booths, signage, materials
  • Onsite registration and information
  • Bookstore management
  • Recording CE credits
  • Refunds and final collections

MARKETING CAMPAIGNS

BrightKey’s integrated, multi-channel approach to campaigns combines mail, email, and telemarketing to optimize results. Our team calls on years of experience to build a solid strategy to reach your goals.

Specializing in improving results, we start by evaluating your current program. Whether it’s a campaign for monthly or annual renewals, marketing surveys, meeting registration, or data integrity, we can create a cost-effective mix of messaging, channel, and schedule.

Build on your success with a new strategy!

Find out more

Winning email, mail, telemarketing:

  • Balancing response and budget
  • Personalized messaging and offers
  • Expert variable data programming
  • Reaching 100% of valid addresses
  • Proven personal-touch calling
  • Tracking, reporting, and finetuning
  • Analysis and recommendations

DIGITAL PUBLISHING

Our versatile one-stop service takes you from document conversion to order processing, fulfillment, and customer care. We begin with your hardcopy and electronic sources. Then we convert files and documents to your choice of e-book formats, as well as PDFs and Word documents. And we deliver them directly to your customers.

Flexible fulfillment options use your e-commerce site or custom store we build for you. Buyers get access based on your security parameters, and confirmation by email.

Digital expertise combined with fulfillment know-how!

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A complete customized service:

  • EPUB, Kindle, PRC/Mobi formats
  • Optimized for specific devices
  • Enhanced reading experience
  • Re-flowable or fixed layout formats
  • Content indexed to page or term
  • Hyperlinks added as specified
  • Storage solutions for digital content

PICK, PACK & SHIP

Warehousing and distribution is the flagship service
that BrightKey has offered since 1988. We now provide fulfillment for more than 100 organizations and shipments of over 40,000 orders per month.

From publications to dancing shoes, BrightKey ships personalized membership certificates, back issues, professional binders, custom kits, and more. We can fulfill your standalone orders or fully integrated programs that include order entry support and customer care.

You’ll love our expert warehouse team!40

Find out more

Full menu of integrated services:

  • Fast turnaround — 24 to 48 hours
  • Unparalleled 99% order accuracy
  • Dedicated teams for consistency
  • Cross-training for peak periods
  • Quick Pick for fast-moving items
  • Distributor support for resellers
  • Warehouse Logistics System

INVENTORY MANAGEMENT

Our Warehouse Logistics System delivers integrated inventory and order management customized to your requirements. The shipping manifest system automatically generates shipment confirmation and updates your inventory. Auto-generated emails alert you when items reach the reorder points you assign.

Round-the-clock access to inventory and orders via our secure Client Service Portal provides immediate answers to your queries.

Get real-time visibility and accuracy!

Find out more

Expert design, customized for you:

  • Critical inventory levels for each item
  • Inventory variance kept to 0.5%
  • Standard and custom reports
  • Payments and reporting
  • Database updates
  • Secure, quick-access order tracking
  • Custom branded packing slips

KIT COLLATION

When you need a high-impact kitting solution, you’re in BrightKey’s sweet spot. From membership welcome packets to complex variable-component kits, our team’s experience and attention to detail make it possible to individualize each customer’s experience.

Need it now? No problem! Start-to-finish services include personalizing letters and certificates; affixing seals, labels, and stickers; assembling training binders; rolling and tubing posters.

Count on us … when every kit counts!

Find out more

A full range of kitting projects:

  • Membership welcome kits
  • Education materials and binders
  • Employee award programs
  • Care packages and craft kits
  • Custom packaging design
  • Cost-efficient shipping worldwide
  • Storage for long-term projects

DISTRIBUTION

Warehousing and distribution is the flagship service
that BrightKey has offered since 1988. We now provide fulfillment for more than 100 organizations and shipments of over 120,000 orders per month.

From publications to dancing shoes, BrightKey ships personalized membership certificates, back issues, professional binders, custom kits, and more. We can fulfill your standalone orders or fully integrated programs that include order entry support and customer care.

You’ll love our expert, smiling warehouse team!

Find out more

Full menu of integrated services:

  • Fast turnaround — 24 to 48 hours
  • Unparalleled 99% order accuracy
  • Dedicated teams for consistency
  • Cross-training for peak periods
  • Quick Pick for fast-moving items
  • Distributor support for resellers
  • Warehouse Logistics System

MAIL SCREENING

For high-profile organizations and individuals at risk of receiving mail and packages containing harmful substances, BrightKey provides secure, expert screening.  We work onsite at your facility or at our offsite locations using state-of-the-art negative pressure mailrooms.

Using real-time detection technology, our team inspects mail and packages for hundreds of visible and trace threat elements before transporting the mail to you.

Get the peace of mind that your mail is safe!

Video
Find out more

Addressing all your safety needs:

  • CBRNE substance detection
  • Screening at your facility or ours
  • Same-day mail delivery
  • Removal of all unwanted items
  • Full chain of custody
  • Mobile mail screening backup unit
  • Custom design and construction

ONSITE SUPPORT

From clerks to operations managers, BrightKey assembles a trustworthy, versatile team to run a full-service mail center at your site. You get what it takes to keep your organization running smoothly: mail sorting and delivery, printing, copying, courier service, administrative support, and special event coordination.

Count on operational efficiencies and consistent service from a highly trained staff that’s cross-trained for backup, with the scalability to cover peak periods.

Rely on a team that helps you do your best!

Find out more

Working seamlessly at your site:

  • Accounts receivables & collections
  • Nationwide coverage
  • Over 350 mail service employees
  • Security clearance personnel
  • Customized add-on services
  • High-security mail screening

DIGITIZATION

From clerks to operations managers, BrightKey assembles a trustworthy, versatile team to run a full-service mail center at your site. You get what it takes to keep your organization running smoothly: mail sorting and delivery, printing, copying, courier service, administrative support, and special event coordination.

Count on operational efficiencies and consistent service from a highly trained staff that’s cross-trained for backup, with the scalability to cover peak periods.

Rely on a team that helps you do your best!

Find out more

Working seamlessly at your site:

  • Accounts receivables & collections
  • Nationwide coverage
  • Over 350 mail service employees
  • Security clearance personnel
  • Customized add-on services
  • High-security mail screening

DIGITAL DOCUMENT MANAGEMENT

Put an end to the high cost of filing, misfiling, refiling, and recreating lost documents. BrightKey evaluates your needs to provide end-to-end records management, including workflow development, implementation, and validation. Our Digitization Roadmap takes you from secure mail pickup to encrypted delivery.

A cost-effective solution for a remote workforce, electronic records management offers advantages of enhanced security, reduced storage, regulatory compliance, and green stewardship.

Manage and retrieve documents quickly!

Find out more

Complete digitization services:

  • Scanning and digitizing mail
  • Swift digitization of transactions
  • Indexing for fast retrieval
  • Metadata tags for custom searches
  • Cloud storage for disaster recovery
  • Distributor support for resellers
  • FISMA/NIST-compliant

STORAGE & RETRIEVAL

Put an end to the high cost of filing, misfiling, refiling, and recreating lost documents. BrightKey evaluates your needs to provide end-to-end records management, including workflow development, implementation, and validation. Our Digitization Roadmap takes you from secure mail pickup to encrypted delivery.

A cost-effective solution for a remote workforce, electronic records management offers advantages of enhanced security, reduced storage, regulatory compliance, and green stewardship.

Manage and retrieve documents quickly!

Find out more

Complete digitization services:

  • Scanning and digitizing mail
  • Swift digitization of transactions
  • Indexing for fast retrieval
  • Metadata tags for custom searches
  • Cloud storage for disaster recovery
  • Distributor support for resellers
  • FISMA/NIST-compliant

INSIGHT-TO-ACTION℠

Whatever operational challenges you face, BrightKey brings an effective-practices perspective to program analysis. Our Insight-to-Action team focuses on pragmatic solutions based on onsite observations, stakeholder interviews, workflow reviews, and analyses of policies and procedures.

We find rich opportunities for new efficiencies and operational enhancements. And, we don’t just hand over a report, we stay to help implement the solutions.

Drive positive change through program analysis!

Find out more

Focused attention on challenges:

  • Workflow analysis
  • Policies and procedure reviews
  • Operations performance evaluation
  • Customer engagement scores
  • Equipment applications
  • Pragmatic recommendations
  • Full-scope implementation

Marketing Research

When you want objective feedback, our marketing research team combines primary and secondary research to find out answers. We start with an understanding of your organization and its market space. We then talk to the key constituents and stakeholders you identify.

Once the one-to-one interviews are complete, we can develop a survey for our outbound team to reach a larger sample size. Expert analysis then leads to actionable information and recommendations.

Results that support smart decisions!

Find out more

Research that leads to answers:

  • Evaluating a PR campaign
  • Determining benefit relevance
  • Gauging customer satisfaction
  • Testing marketing messages
  • Understanding board priorities
  • Finding areas for improvement
  • Measuring a program’s impact

Mail Processing

When you’re talking customized mailings for which every letter and every packet needs to reach its intended recipient, our Mail Processing Center provides unmatched speed and quality. That’s our no-spoilage commitment.

Database programming for flexible personalization means you can incorporate complex, decision-based customization, including variable text, logos, and other images. And our list processing increases deliverability and your best option for postal savings.

Programming savvy and processing perfection!

Find out more

Adding an expert, personal touch:

  • Multi-stage renewal campaigns
  • Member letters with targeted copy
  • Personalized cards and certificates
  • Letter packages and self-mailers
  • Invoices and statements
  • Complex matched mailings
  • Live stamp and sticker application

Printing

Stop printing a larger quantity than you need in order to get a price break. Short-run digital printing lets you move forward quickly, nimbly, and cost effectively. And we have state-of-the-art digital printing facilities right on the premises.

Print on demand is the right choice for book publishers who need 500-3,000 copies. It’s the perfect solution for specialty books for focused audiences, information subject to frequent change, and reviving out-of-print volumes.

Onsite printing saves time and money!

Find out more

Our onsite print partner gets it right:

  • Partnership with Gasch Printing
  • Immediate delivery to our warehouse
  • Personalization and variable printing
  • Hardcover & softcover book formats
  • Best-in-class full-color print quality
  • Reduction in inventory and waste
  • Experts in cutting-edge technology

MAIL SCREENING

For high-profile organizations and individuals at risk of receiving mail and packages containing harmful substances, BrightKey provides secure, expert screening.  We work onsite at your facility or at our offsite locations using state-of-the-art negative pressure mailrooms.

Using real-time detection technology, our team inspects mail and packages for hundreds of visible and trace threat elements before transporting the mail to you.

Get the peace of mind that your mail is safe!

video
Find out more

Addressing all your safety needs:

  • CBRNE substance detection
  • Screening at your facility or ours
  • Same-day mail delivery
  • Removal of all unwanted items
  • Full chain of custody
  • Mobile mail screening backup unit
  • Custom design and construction

ONSITE SUPPORT

From clerks to operations managers, BrightKey assembles a trustworthy, versatile team to run a full-service mail center at your site. You get what it takes to keep your organization running smoothly: mail sorting and delivery, printing, copying, courier service, administrative support, and special event coordination.

Count on operational efficiencies and consistent service from a highly trained staff that’s cross-trained for backup, with the scalability to cover peak periods.

Rely on a team that helps you do your best!

Find out more

Working seamlessly at your site:

  • Nationwide coverage
  • Over 350 mail service employees
  • Security clearance personnel
  • Customized add-on services
  • High-security mail screening

Mail Digitization

Put an end to the high cost of filing, misfiling, refiling, and recreating lost documents. BrightKey evaluates your need for end-to-end digital document management, including workflow development, implementation, and validation. Our Digitization Roadmap takes you from secure mail pickup to encrypted delivery.

A cost-effective solution for a distributed workforce, electronic records management offers advantages of enhanced security, reduced storage, regulatory compliance, and green stewardship.

Manage and retrieve documents quickly!

Find out more

Complete digitization services:

  • Scanning and digitizing mail
  • Swift digitization of transactions
  • Indexing for fast retrieval
  • Metadata tags for custom searches
  • Cloud storage for disaster recovery
  • FISMA/NIST-compliant

Mail Processing

When you’re talking customized mailings for which every letter and every packet needs to reach its intended recipient, our Mail Processing Center provides unmatched speed and quality. That’s our no-spoilage commitment.

Database programming for flexible personalization means you can incorporate complex, decision-based customization, including variable text, logos, and other images. And our list processing increases deliverability and your best option for postal savings.

Programming savvy and processing perfection!

Find out more

Adding an expert, personal touch:

  • Multi-stage renewal campaigns
  • Member letters with targeted copy
  • Personalized cards and certificates
  • Letter packages and self-mailers
  • Invoices and statements
  • Complex matched mailings
  • Live stamp and sticker application

WAREHOUSING & FULFILLMENT

Warehousing and fulfillment is the flagship service
that BrightKey has offered since 1988. We now provide fulfillment for more than 100 organizations and shipments of over 120,000 orders per month.

From publications to promotional items, BrightKey ships personalized certificates, collateral, binders, custom kits, bulk orders, and more. We can fulfill your standalone orders or integrated programs with order entry support and customer care. Fast turnaround within 24-to-48 hours!

You’ll love our expert warehouse team!

Find out more

Full menu of integrated services:

  • 260,000-plus SF of secure space
  • Over 20,000 pallet locations
  • Unparalleled 99% order accuracy
  • Dedicated teams for consistency
  • Cross-training for peak periods
  • Quick Pick for fast-moving items
  • Warehouse Logistics System

Call Center

From a friendly hello to accurate, secure data entry and timely follow-up, BrightKey’s customized call center services include professional handling of inbound and outbound calls, email, mail, and webchat.

BrightKey works with each client to understand its products and services, and provides in-depth training to the contact center team. We reflect your values and match the personality of your customers. Services can be scaled for peak processing and special projects.

Realize the value of BrightKey’s front-line support!

Find out more

Full menu of integrated services:

  • 125+ seat call center
  • Product & service inquiries
  • Subscription management
  • Payments and reporting
  • Database updates
  • Help desk & tech support
  • Accounts receivable & collections

Welcome

Locations

Contact

CERTIFICATIONS

WBENC-Certified Women’s Business Enterprise (WBE)

WOSB since 2012 &nbsp

SOC 1 SSAE 18 Type II Audit Certification Warehousing, Fulfillment, and Mail Processing Services

SOC 2 Type II Audit Certification Warehousing, Fulfillment, and Mail processing Services

PCI-DSS Level 2 Service Provider